Delivery

Last updated: 14th September 2026

1. Where we deliver

We deliver to addresses in the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, and the Isle of Man and Channel Islands. A surcharge applies to some of those destinations and is shown at checkout before you confirm the order.

We do not currently deliver outside the United Kingdom. Overseas delivery will open once the necessary power supply approvals are in place for each destination, and the site will say so when it does.

2. Two kinds of order

We sell two different things, and we dispatch them differently.

Fusion Flow Linear units are built to order. Nothing is pre-made. The current lead time is up to four weeks, and it is shown on the product page at the time you order. We will email you within two working days of your order with the date we are working to, and again on the day your unit is dispatched. Dispatch follows a build, not a payment: your unit is dispatched once it is built, tested and packed, normally the next working day after it passes final test.

We keep accessories and spare parts in stock. We pick and dispatch them within one working day, and the four-week lead time does not apply.

Where one order contains both, we send the accessory straight away rather than making you wait for the build. You are not charged twice for delivery.

We do not offer a choice of delivery speed on units. There is one service and it is the quickest Royal Mail offers — a build measured in weeks is not improved by shaving a day off the parcel, so we send everything the fast way and include it in the price.

3. Cost and service

Fusion Flow Linear units are delivered free within the UK mainland, on all four sizes. They are sent by Royal Mail Special Delivery, which is tracked, requires a signature on delivery, and is insured for the full value of the unit. Delivery is normally the next working day after dispatch.

Accessories ordered on their own carry a delivery charge, shown at checkout before you confirm. They are sent by Royal Mail Tracked 48, which normally arrives within two to four working days. Where an accessory is ordered alongside a unit it travels free.

4. Notification and tracking

You will receive an email when your unit is dispatched, containing the tracking number and a link to follow it. If that email has not arrived within two working days of us telling you the unit is finished, please contact us rather than waiting.

5. If nobody is home

Because the parcel requires a signature, the carrier will leave a card and attempt redelivery, or hold the parcel at a local depot or collection point. Carriers hold parcels for a limited period, after which they return them to us.

If a parcel is returned to us undelivered after all attempts have been made, we will contact you to arrange a re-send. A re-send in those circumstances is charged at cost.

6. Your delivery address

Please check the address before confirming your order. We despatch to the address given at checkout.

If you notice an error, contact us immediately. Where the unit has not yet been dispatched we will correct it at no charge. Where it has, we will do what we can with the carrier, but a parcel that is delivered to an incorrect address supplied by you, or returned to us as undeliverable for that reason, may require a re-send charged at cost.

7. Damage or loss in transit

Goods remain at our risk until they are delivered to you.

If your unit arrives damaged, please photograph the packaging as well as the unit before unpacking any further, and contact us within 1 day of delivery. Photographs of the outer box are what allow a claim against the carrier to succeed, and without them we are limited in what we can recover — though that is our problem rather than yours, and it does not affect your right to a replacement or a refund.

If tracking shows a parcel as delivered and you have not received it, contact us. We will raise it with the carrier and keep you informed. Where a parcel is confirmed lost we will build and send a replacement, or refund you in full, whichever you prefer.

8. Delays

Delivery estimates are given in good faith and are not guaranteed.

Where a build is delayed, everyone waiting is told before the original date rather than after it. Where a delivery is delayed by the carrier, by weather, or by circumstances outside our control, we will keep you updated and the estimate is extended by the length of the delay.

If delivery is delayed by more than 30 days beyond the estimate given at the time of your order, you may cancel and receive a full refund.

9. Packaging

Units ship in a purpose-sized box with fitted protection, because a 600 mm assembly in a loosely packed carton does not survive a carrier network. Packaging is plain, and is recyclable.

10. Contact

Questions about delivery should be sent to info@fusionflow.store.