Refund policy

Cancellations, returns and refunds

Last updated 14th September 2026

Fusion Flow is a trading name of Tech Fusion Products, 10 Southway, Salisbury, Wiltshire, SP5 3AA, United Kingdom.

Your unit is built to order. That does not change any of the rights below — a made-to-order standard size in a standard colour is not a bespoke item.

Changing your mind

You can cancel for any reason, or none, from the moment you order until 14 days after your unit arrives. You do not have to tell me why.

To cancel, email info@fusionflow.store with your order number. A sentence is enough. If you prefer a form, there is one at the bottom of this page — it is not compulsory, and an email is just as valid.

Sending it back

Once you have told me you are cancelling, you have 14 days to send the unit back.

You are welcome to unpack it, look at it, and offer it up to your tank—the same as you would with something in a shop. Doing that does not affect your refund. If a unit comes back damaged or shows wear beyond normal handling, I may reduce the refund by the amount of value lost, and I will tell you exactly why if that happens.

The original packaging is helpful, and I would rather you kept it, but it is not a condition of the refund.

You pay return postage on a change-of-mind return. Please use a tracked service, because the unit is your responsibility until it reaches me.

Your refund

I will refund you within 14 days of the unit reaching me. In practice, this will be much shorter and will be initiated as soon as I have completed a satisfactory inspection.

The refund goes back to the card or account you paid with, and includes the standard delivery charge you paid on the way out. If you chose a faster delivery than the standard one, I refund the standard rate.

If something is faulty, damaged or not as described.

Within 30 days of delivery, you can reject it outright and get a full refund.
After 30 days, I get one opportunity to repair or replace it. If that does not put it right, you are entitled to a refund, which may be reduced to reflect the use you have had.
Return postage on a faulty item is mine, always. So is the postage on the replacement.

Please email me before sending anything back, with a photograph if you can — most faults can be diagnosed from one, and some can be fixed without the unit leaving your house.

Warranty

Twelve months from delivery, covering parts and workmanship.

The warranty does not cover the bearing when it has simply reached the end of its service life — that is a consumable; the intervals are published on the Compatible pumps page, and a replacement is a bolt-in job.

Cancellation form

Copy this into an email if you would rather use a form than write a sentence. You do not have to use it.

To: Tech Fusion Products, 10 Southway, Alderbury, Salisbury, Wiltshire, SP5 3AA, info@fusionflow.store

I hereby give notice that I cancel my contract of sale for the following goods:

Ordered on / received on: Order number: Name: Address: Date:

And the bit every policy ends with

None of this affects your statutory rights. Where anything I have written here is less generous than the law, the law wins — the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

If you have any questions, email info@fusionflow.store. or support@fusionflow.store It reaches me, not a support desk.